One day companies will be able to generate their own renewable energy and offset CO2 emissions.
At Helexia that day is today!
We are 369 employees spread around Portugal, Spain, France, Belgium, Italy, Brazil, Hungary, Poland, Romania, Senegal and growing fast. We work in an “one office” environment and we really believe that magic happens when people work together. Together also includes team’s meetings and flexible hours. Your success is achieved by your impact and deliveries rather than the hours you put in. We believe in transparency, directness and empathy, with a strong customer focus and work before ego. We grow fast and agile but we always see people first. Each person has their own path for career growth and we believe that the only way for the company to grow is if you grow. This is who we are. Do you feel you could fit in? We are looking forward to meet you!
Customer Support Specialist - Energy Management Backoffice Service (M/F)
Recently, and accordingly with our growing strategy, we’ve acquired an engineering company specialized in Energy Efficiency Services & Project Management, named Ewen, which works on three major axes: i) developing renewable projects from scratch; ii) engineering, procurement and construction – EPC; iii) operation and maintenance – O&M. To join Ewen team in Oporto we are looking for:
CUSTOMER SUPPORT SPECIALIST – ENERGY MANAGEMENT BACKOFFICE SERVICE (M/F)
You will be integrated in the Operations Team, under the energy management scope, being responsible for treating and archiving the information from the installation of systems, as well as for creating the services for data integration from equipment, systems, industrial gateways. You will, in a regular base, interact and program with different types of monitoring HW; assure the technical support to system installers and the technical support to customers. You will be responsible for the external customer support and for coordinating relevant resources to have complete case ownership and to increase customer satisfaction. Overall, your main mission will be the daily management of the backoffice of an energy monitoring system, as well as the provision of technical support.
Customer assistance. Ensure the resolution of customer issues by coordinating with Sales, Services, Engineering, and other internal and/or external teams.
Customer requests. Recommend appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request is in place.
Customer relations. Proactively informs customers about issue status based on inputs, and clarifies any questions and complaints. Ensures a positive customer experience throughout the entire process.
Targets. Tracks regular target performance and provides results to management.
Qualification & Education
Academic Degree in Electrical Engineering, Physical Engineering, IT Engineer or similar
Focus and interest in the areas of IOT, industry 4.0, databases
Knowledge of Database will be a plus
Knowledge / Available for learning in Python, Node JS or Java Script programming language
Profile and ability for permanent learning and focus on continuous improvement
Good organizer, able to act independently and in a team
Capacity to act quickly and meet deadlines
Strong sense of responsibility
Good communication skills and motivation for the relationship with the customer
Good ability to use MS Office tools
Fluency in English, spoken and written (required), French is a plus.
2+ years of relevant experience in similar roles
We believe that the root of our success lies in our people, so we will be truly committed with your professional success and happiness
You’ll be in the forefront of a dynamic environment every single day
We offer a unique workplace, combining the typical benefits of a large corporation with an informal and energetic startup environment
22 vacation days a year
Flexibility for remote work
Work and Health insurance
Personal computer and phone included
Tamanho máx. ficheiro 5MB (PDF)